These employees, located in the United States, Costa Rica, India, and Romania, work nine-hour shifts in which they review and transcribe up to 1,000 audio clips recorded from the Echo speakers. The information is then fed back into the software to make Alexa even smarter and more advanced. Noting that they “only annotate an extremely small sample of Alexa voice recordings,” the spokesperson went on to assure people that “employees do not have direct access to information that can identify the person or account” and that “all information is treated with high confidentiality.”
